Store Policy / Shipping Info
Are all shoes authentic?
All shoes are guaranteed to be 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Kick City uses Paypal's shopping cart system to accept credit card and bank payments. (For First Time customers, please make sure to place your order to your billing address or we will deny your transaction.
Customers without a Paypal account will have an option to set up an account with Paypal while you go through the payment process. However, you do not need to create a PayPal account if you choose not to. You will be prompted by PayPal to create an account with them or not after the transaction goes through.
How secure is this store?
We are PayPal Verified and this store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
Do I have to pay sales tax?
Only CA residents are required to pay sales tax.
Can I see more pictures of the shoes?
Send us an email requesting more pictures with the model and size of shoe desired.
What is your return policy?
Given that all shoes are being sold on consignment, ALL SALES ARE FINAL, no refunds, no exchanges. If you have any concerns or questions about a particular shoe please give us a call at our store. Phone number is +(650) 992 2425
How long does it take for items to arrive?
All items are shipped from our store location in California through UPS Standard Priority with Tracking. Once payment is received shoes will be shipped within 3-5 business days. Once shipped we will email you the tracking number.
Do you ship international?
For international shipping please contact us for details.
How much does shipping cost?
Shipping is $20 for one pair. Each ADDITIONAL pair will be $16 shipping each. In some cases the cost might be slightly higher due to size and weight of original packaging. In addition, we will not ship to an UNCONFIRMED ADDRESS, so please make sure your address is confirmed or a refund will be given.
Do I get a tracking number?
The email you used via Pay Pal will automatically get sent a tracking number after your product has been processed for mailing.
Do you have a physical store?
Yes we do. We are located in Daly City, CA and our address and info is found on our main site at www.connectconsignment.com
+(650) 992 2425